Returns & Exchanges
At Lumin, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day window for returns and exchanges on all eligible products. If your order isn't the perfect fit for your skin, our team is here to help you find a solution that works.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Package Your Items
Securely place the products in their original packaging, ensuring all lids are tightened to prevent leaks during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing