Frequently Asked Questions
Everything you need to know about your Lumin skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally takes 7-14 business days.
Are your products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective on all skin types, including sensitive and reactive skin.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.
Are Lumin products cruelty-free?
Absolutely. We are committed to ethical beauty and never test our products or ingredients on animals.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.